Advice on missing parcel from royql mail?


sent parcel usa , should have got here before christmas eve, hasn't. tracked in states , left there. lost in uk somewhere, ive called local sorting office , told wasnt there , advised call customer service, couldnt without tracking code, said try callin local sorting office or fill in lost mail form:( regularly receive parcels family , believe right postage have been paid. there else call? once arrives in uk abouts go sorted?
advice grateful

i sent parcel usa , should have got here before christmas eve, hasn't. tracked in states , left there. lost in uk somewhere, ive called local sorting office , told wasnt there , advised call customer service, they...


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